Returns & Exchanges

At Marcella NYC, we want you to be completely satisfied with your minimalist essentials, which is why we offer a 30-day return window for all unworn and unwashed items. Our streamlined process ensures that finding your perfect fit is effortless and worry-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Choose between a prepaid shipping label or a QR code for a printerless drop-off, which will be emailed to you instantly.

• 3.
  Package Your Items

  Place your items in their original packaging, ensuring all designer tags are attached, and secure the package for transit.

• 4.
  Drop Off & Refund

  Hand your package to the designated carrier; once received at our warehouse, your refund will be processed within 5-7 business days.